Lead Group IT Service Desk

Lead Group IT Service Desk (w/m/d) Lead Group IT Service Desk (w/m/d) ================================== Komax AG Lead Group IT Service Desk (w/m/d) ================================== Your tasks: * Own and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User Computing, ensuring reliable and business-focused service delivery. * Ensure stable, secure, and efficient IT operations while delivering an outstanding end-user experience through high-quality support services and effective issue resolution. * Drive process optimization and automation initiatives to improve service efficiency, reduce costs, and implement scalable support delivery models, including nearshore, offshore, and outsourcing solutions. * Define and manage end-user workplace standards, including device lifecycle management, procurement processes, onboarding, and replacement programs in alignment with business and security requirements. * Lead, develop, and motivate a high-performing IT support team through recruitment, coaching, training, and performance development while fostering a culture of continuous improvement. * Establish and implement policies, procedures, documentation, self-service capabilities, and automation standards to improve operational effectiveness and empower both employees and support teams. * Support strategic IT initiatives and business transformation projects, including post-merger integrations, site consolidations, hypercare activities, and change management programs. Your profile: * At least 10 years of experience in IT support. * At least 5 years of experience in a leadership role. * Strong technical background and experience in the areas of ITSM Standards, IT Helpdesk, 1st Level Support, End-User Services, End-User Computing (EUC) and Modern Workplace. * Bachelor's degree in computer science or related field. * Entrepreneurial and business-minded thinking * Languages: German and English * Ability to focus under pressure and strong communication skills. * Problem-solving skills * Willingness to travel