Senior Customer Service Representative Order Management

Be part of our team!

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Customer Service Team in Leoben, Austria, we are looking for a passionate 1 Senior Customer Service Representative Order Management In your role, you will lead the coordination of customer service and order management activities for assigned customers, ensuring excellent service and a smooth order-to-cash process. You will act as a key interface between customers, sales, and internal stakeholders to ensure accurate, timely, and effective communication and execution.

Your Responsibilities

• Lead and coordinate customer service-related topics for assigned customers

• Manage customer orders, demand requests, and delivery date confirmations throughout the order-to-cash process

• Ensure accuracy and maintenance of SAP master data, including customer, material, and pricing information

• Collaborate closely with Sales, Supply Chain, and other internal departments to provide timely customer support

• Analyze operational processes and recommend improvements to increase efficiency and service quality